Over the last few years, the term “candidate experience” has been debated, spouted, blogged and supposedly sought out by each and every recruiter in the world – but can recruiters ever really deliver THE candidate experience which the candidate is looking for?
I speak with candidates on a daily basis and am used to hearing the stories about lack of care for the candidates – as an Internal Recruitment Manager I do my utmost to ensure that all candidates are treated with respect and have full feedback as soon as we have made a decision, but I am sure there are some candidates who feel that they are hard done by for the following reasons:
1) They wanted a job I was recruiting for
The sad fact about recruitment in 2013, is there are often many applicants for one role – many of these are qualified to do the role and a good majority would have been a joy to work alongside, but the reality is only one person can be offered and start working in that role which means no matter how well informed the candidate is, they are going to feel rejected and therefore have a slightly negative feel towards the process – even if just initially.
2) We love to complain
My brother and I still joke about Dad’s rants of “I will write a letter” when he had been on the end of bad service – now, he just e-mails and tells everyone else to do the same! This is part and parcel of society today – we love to criticise but are slow to praise. How many candidates have thanked you over the last 6 months for exceptional care? Probably a few, but the minute you drop the ball – boom – back to the dark side we go.
3) Can’t please everyone
Whether someone has had a good experience or not is also in the eye of the beholder – some candidates love automated e-mails, where others think they lack tact and professionalism; some candidates get frustrated when phone calls are not returned, whereby others accept a need to chase for their dream job – each job search is different, each candidate is different therefore surely each person’s view of THE candidate experience is likely to be different.
I strongly believe that all candidates are entitled to a polite and courteous service from recruiters – I was brought up to believe that manners cost nothing but mean everything – however, I think if more people focused on delivering a common sense and well mannered approach to recruitment, the candidate experience would be smoother and the search for THE candidate experience can stop distracting our efforts of recruiting.